Personal Contact Form

You are required to complete and submit this form upon booking. Please take the time to review and complete all sections of this form.

DURING THE SAFETY BRIEFING AT OUR LODGE ON THE FIRST DAY OF YOUR HELI PROGRAM, ALL PARTICIPANTS WILL BE REQUIRED TO SIGN A "RELEASE OF LIABILITY, WAIVER OR CLAIMS, ASSUMPTION OF RISKS AND INDEMNITY AGREEMENT". 
PLEASE DO NOT SIGN THE RELEASE NOW AS IT WILL NOT BE VALID. 
Click for SAMPLE copy 

CONTACT INFO
Sometimes it is necessary to reach our guests due to weather or transportation issues so we need a # to reach you at.
While at our lodge we use a WhatsApp group to communicate with our guests (weather updates, meal times etc...). We recommend that you set up WhatsApp on your mobile device before your arrival to Iceland (if you do not already have it).



(this is necessary information for the helicopter, please do not add your boots etc.. to this weight as that is already factored in)
(BRING YOUR OWN BOOTS!) We ask this question because we have skis with both LARGE and SMALL bindings and need to know the approximate boot size to determine the binding size.
MEDICAL AND DIETARY INFORMATION

We do not have a menu with meal options to choose from. The menu for the week is prepared in advance and the same gourmet meal is served to all of our guests. WE MUST KNOW OF ANY FOOD ALLERGIES OR DIETARY PREFERENCES IN ADVANCE.


*We do not have Epinephrine at our lodge, you must bring your own medication and notify our staff of its location. 

WHO TO CONTACT IN CASE OF AN EMERGENCY

IT IS IMPORTANT THAT THIS PERSON IS NOT TRAVELING WITH YOU

ABILITY


*ATTENTION: We do have a limited number of snowboards for our guests so please let us know if you plan to use ours.


ACCOMMODATION

With the exception of our Ultimate Private program, accommodation is based on double occupancy in apartments. We have 4 cabins on the property and each cabin is made up of 2 "apartments". In each apartment there is 1 double bed upstairs and 1 single bed downstairs so there is the option to share a bed or have 1 guest upstairs and 1 guest downstairs. For families of 3 it is possible to share 1 apartment. For groups of more than 2 it is important that we know who will be sharing an apartment.
Groups with odd numbers or solo travelers: if a single cabin is not available we will accommodate you in a single room in our main house with a shared bathroom. Please type "single" in the field below.

INSURANCE


Because of the costs involved in heli skiing and heli boarding we require that each guest purchase trip cancellation insurance in addition to medical insurance. This insurance should cover emergency helicopter evacuation. Please visit our INSURANCE page for further information.
Terms & Conditions

Our Terms & Conditions are standard in the heli skiing industry.  Due to the costs involved with heli skiing and heli snowboarding we have strict payment and refund policies. We also require guests to purchase travel insurance as our terms and conditions are absolute. Please familiarize yourself with our cancellation and refund policies prior to booking a program with us. 

CANCELLATIONS

All ski and snowboarding packages start and finish on the specified dates and have been offered as a complete package.  There are no refunds, partial or full for any of the following reasons.

  • Late arrival or early departure for any reason
  • Sickness or injury
  • Lack of skier ability or fitness

Deposits are non-refundable. If you need to cancel your trip after having paid the deposit or balance the following options are available:

  • Your ski package is transferable to another person*
  • If AHS is able to find a replacement for your space then your package payment can be deferred to a ski package in the next season.

*If you find a person to take your spot we will credit any payments you have already made to the balance owed on the seat. It is between yourself and the person replacing you to sort out payments/reimbursements between one another.  

Cancellations must be made by email.  If cancellation is received 95 days or less, prior to start of confirmed package then entire trip price is owed and non refundable. Arctic Heli Skiing reserves the right to cancel any heli skiing package at anytime. Should this occur a full refund of payments, including deposit, less 3% administration fee will be given.

REFUNDS

No refunds are given in whole or in part for unused days within the package due to late arrival or early departure. If you decide to come in early from skiing or snowboarding during your program or to not ski at all no refund will be given should the guaranteed flight time not be reached.

There are occasions where we are not able to ski due to weather, a mechanical breakdown, conditions, or an unforeseen emergency.  Should the entire group not reach the included flight time of the package the unused time is averaged over the group and refunded at 2,600 EUR per hour of unused time.  Should guests on our Ultimate Package not fly for a day the refund policy is 2,600 per day divided amongst the group.

GREENLAND PROGRAMS:
There are many costs associated with locating helicopters, flight hours and getting highly qualified guides to Greenland that are nonrefundable. Another big cost in the package is the Greenland Airport Authority which charges for operating commercially within the country. This cost is also non refundable.
That being said if we have problems with the weather and we do not fly the minimum hours we do try to sell them as extra hours to other groups throughout the season. In this case we are able to refund groups that did not achieve their hours, however this is not something that we can guarantee.

DEPOSITS, REGISTRATION & PAYMENT

Each guest should familiarize themselves with the booking process on this website. This will ensure that you pick the best package for your needs and that you a have a full understanding of what a heli ski trip/ski package entails.

Please contact us by email to reserve a space on one of our ski packages. A non-refundable deposit and a completed registration form are required within 1 week of the reservation date to confirm your reservation.

The deposit is 35% of your total package price. The exact amount will be calculated and sent back to the guest in the reply to his initial booking request.

To secure your space, final payment is required 95 days prior to commencement of your package. If booking less than 95 days prior to start of ski package full payment is due to confirm and secure the space.

LIABILITY

Each guest will be required to sign a RELEASE FROM LIABILITY, WAIVER OF CLAIMS ASSUMPTION OF RISKS AND INDEMNITY AGREEMENT.  By signing this agreement/waiver you are giving up certain legal rights. This agreement/ waiver must be signed and witnessed at our lodge before the guest is allowed to ski. This is part of our helicopter and avalanche safety briefing upon your arrival. Refusal to sign this waiver will result in cancellation of that guests ski package with no refund of any sort.

ADDITIONAL COMMENTS